IT Support Engineer

 Teceze is a leading information technology, consulting and business process services
company headquartered in the UK and has offices across 15+ countries. A company
recognized globally for its comprehensive portfolio of services, strong commitment to
sustainability and good corporate citizenship, Teceze has a dedicated workforce of over

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1500+ employees, serving clients in 75+ cities across 6 continents.

Aufgaben

Provide first/second level contact and problem resolution for customer issues.

• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows

10 and Microsoft Office 2010, other authorized desktop application.

• Install, upgrade, support and troubleshoot for end-user equipment.
• Performs remedial repairs on Desktops, laptops, and any other authorized

peripheral equipment.

• Use diagnostic tools to troubleshoot problems associated with network

connectivity, and PC hardware/software including mobile phones.

• This position requires the ability to work in a process-based environment requiring

flexibility and teamwork. Performs other duties as assigned.Provide first/second level contact and problem resolution for customer issues.

• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows

10 and Microsoft Office 2010, other authorized desktop application.

• Install, upgrade, support and troubleshoot for end-user equipment.
• Performs remedial repairs on Desktops, laptops, and any other authorized

peripheral equipment.

• Use diagnostic tools to troubleshoot problems associated with network

connectivity, and PC hardware/software including mobile phones.

• This position requires the ability to work in a process-based environment requiring

flexibility and teamwork. Performs other duties as assigned.

Qualifikation

Mid-level experienced end-user support technician with min. 5 years’ experience
supporting users, ideally with experience working in the financial sector. Calm & balanced
temperament is a must with an ability to work independently as well as within a team.
Candidate must be able to prioritise concurrent tickets and have confidence to
support VIPs.

Fully competent with supporting:

• Windows 10 & Windows Server 2012, 2016 onwards
• Active Directory
• Microsoft Exchange (EXCH & EXO)
• Microsoft Office Suite
• Microsoft 365 services
• Basic experience with PowerShell (exchange online/Azure)
• Zoom
• Teams
• Experience supporting hardware such as Thin Clients, Laptops, iOS devices

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