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Opportunity:
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
About QuidelOrtho Belgium:
The office in Brussels is located close to the airport which gives a nice flexibility to our employees to arrange their business travel. The office is home base for around 40 employees and contains of the EMEA Supply Chain team, Finance and HR. We support several countries and also have a lot of different nationalities in our workforce which brings an international flow throughout the whole office. Specifically for the Benelux region – we also have around 20 field based people who pop into the office which makes the connection between different departments even stronger.
Your new role:
The Distribution Coordinator will be responsible for finished goods order management: from order entry (affiliates markets) or order receipt by Customer Service (direct & distributors markets) until final delivery to customers (end customer, distributor or QuidelOrtho affiliates).
In this role, you will coordinate all logistic & transport aspects to achieve best in class service to customers in the most cost-effective manner. This will include coordinating activities between various stakeholders such as Customer Service, Planning, Quality, Warehouse, Carriers, 4PL (Alis) & customs. The Distribution coordinator will also be responsible to manage non-products related customers complaints and ensure rapid resolution.
What you’ll be doing:
· Manage all the logistic & transport aspects from order entry (affiliates markets) or order receipt by Customer Service (direct & distributors markets) to final delivery of products to customers
· Synchronization of the order release to the warehouse, the management of specific customer requirements as well as the coordination of the logistic documents, the carriers booking/scheduling and the customs activities
· Respond to order enquiries, advises any potential delays / impact in timely manner and address resolution with relevant key stakeholders
· Act as primary interface between Customer Service and Supply Chain / QuidelOrtho organization as it comes to deliver orders to customers
· Monitor the orders (and especially the aging orders) to ensure allocated orders are transmitted to the warehouse and that validated orders at 3PL are shipped (potential scrap mitigation)
· Manage customer non-products related complaints and champion resolution
· Execute product return and credit note as well as ensure that all procedures and working instruction are kept up to date
What you’ll need to succeed:
· fluent in English & French is a must
· Bachelor or Master degree specialized in Supply Chain, Business, Logistics or Transport and/orrelevant experience in Logistic, Distribution, Transport, Planning or Organizing with the ability and willingness to learn
· Well organized, good sense of priorities & multi-tasking
· Ability to work in a team
· excellent verbal & written communication skills (including soft skills)
· Ability to learn and work in an international environment
· Computer literate and working knowledge of software such as Word and Excel is a must
· SAP experience would be an advantage
What we offer:
· Office based or hybrid model of working
· Attractive Benefit Pension Plan
· Commuter Benefits Program
· Meal Voucher
· Merits and Benefits
· Service Awards
· Vacation payment
· Computer Glasses
· Other Premiums and Programms
· Recognition Programme
· Referral Programme
· Employee Assistance Programme
· Linkedin Learning and development opportunities within the company
Job Type: Full-time
Salary: €41,000.00 - €46,000.00 per year
Benefits:
- Company computer
- Company phone
- Food allowance
- Professional development assistance
- Retirement plan
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in 1930 Zaventem
